Accredited Driving Instructors in Redditch

Cancellation Policy

If you cancel your lesson with less than 24 hours notice, you will be liable for the cost of your lesson.

When your instructor arrives for your lesson, they will text you and/or ring you. If you have still not arrived or contacted them within 15 minutes, your lesson will be cancelled and charged as above.

If you are late for your lesson, your lesson time will be reduced as your instructor cannot be late for their next lesson. You will still be charged the full price of the lesson, as this is considered 'cancelling' part of your lesson with less than 24 hours notice.

If your instructor is late to your lesson for reasons such as the above, you will still receive the full lesson time.

If your instructor has to cancel your lesson through no fault of their own, for circumstances such as mechanical breakdown of the tuition car, bad weather which may affect your ability to learn safely, heavy traffic, or the previous pupil’s lesson or driving test has overrun for unavoidable reasons, and it means they cannot arrive at your lesson within good time, they will rearrange your lesson for the next available, mutually convenient, date and time.

If your instructor feels your behaviour or attitude whilst driving is threatening, dangerous, or compromises safety, they reserve the right to cancel the lesson in progress and any future lessons.

If you have any questions about our cancellation policy, or need to cancel a lesson you have scheduled with us please contact us.